Claims Service

With 24 hour call centres manned by highly trained multi-lingual staff, CEGA is ideally placed to ensure your customers receive the type of personal service that we all now come to expect from our most trusted brands.

At the same time, we also understand our role as custodians of our clients' funds and our market leading performance in claims leakage, cost containment, recovery and fraud ensures that all expenditure is closely managed.

Advanced "white-label" capabilities enable us to offer bespoke solutions which mirror our clients brand values and with Treating Customers Fairly (TCF) principles embedded within our processes and training programs, you can be assured that your customers are in safe hands. Recording of all inbound and outbound calls provides a full audit trail as well as assisting in training and dispute resolution.

Whether you require a full "end-to-end" claims handling service, run-off work or a 24 hour claims helpline, you need look no further than CEGA, an established claims handling specialist you can rely on.