Testimonial from Liverpool Victoria

Lynne Pegram,
Relationship Manager, Liverpool Victoria

LV= have been working with CEGA for more than 5 years as a provider of travel assistance services.  Following a full review LV= were pleased to re-appoint CEGA as its provider of Travel Claims and Emergency Assistance services in May 2008. Their professionalism and proven skills in managing assistance cases from a customer perspective whilst having regard to cost containment was key to the decision to extend the relationship further.
 
Specific requirements for Strategic Partners have been incorporated and appropriately branded with an equally professional approach. CEGA apply an innovative approach to their services and demonstrate a willingness to adopt alternative IT delivery solutions to meet client needs.
 
CEGA are responsive to business demands and committed to providing a first class service which has included the ready availability of their key personnel. Their knowledge of the travel market is extremely broad and has been beneficial in the development of the travel product and services LV= offer.